USER AGREEMENT
Version 08.07.2025
ITSFAIL LTD, on the one hand, and the person who has accepted the offer posted on the Internet website https://gg-drop.biz/agreement, on the other hand, have entered into this User Agreement on the following terms.
1. Terms and Definitions
1.1. In this User Agreement, unless the context expressly provides otherwise, the following terms shall have the following meanings:
“Steam”, “Steam Service”
An online service provided by Valve Corporation, the owner of the Inventory items.
“Owner”
ITSFAIL LTD, a legal entity registered under the laws of Estonia, with its registered address at 16 John Nicholas Crescent, Ellesmere Port, CH65 2DL, Cheshire, United Kingdom of Great Britain and Northern Ireland.
“Inventory”
Virtual items (skins) placed on Steam (https://store.steampowered.com/subscriber_agreement/english/). The User may obtain the right to transfer or receive them in accordance with the Steam Subscriber Agreement and the functionality of the Website. The Inventory items themselves are not sold by the Owner.
“Case”
A virtual interface of the Website (a mechanism for random Inventory determination) created after User registration, through which the User can access all or certain features of the Website.
“Personal Account”
A protected section of the Website created during authorization that provides access to services, Inventory management, and the User’s balance.
Access to the Personal Account is available by:
- clicking the “Sign in through Steam” button on the Website, after which the User is redirected to https://steamcommunity.com/;
- entering Steam account credentials through the Steam authorization window;
- accessing the Website while already signed in, unless the User has previously logged out.
“User”
A natural person with a Steam account who has entered into an Agreement with the Owner.
“Website”
The online platform available at gg-drop.biz, including its content, software, design, images, text, graphics, and other intellectual property (excluding the Inventory), made available through the ggdrop.com domain.
“Agreement”
This User Agreement.
“Parties”
The Owner and the User.
All other terms and definitions used in this Agreement shall be interpreted in accordance with the legislation of Estonia and the generally accepted interpretation of the relevant Internet terminology.
Headings are included solely for convenience and shall not affect the interpretation of this Agreement.
2. Conclusion of the Agreement
The text of this Agreement, permanently available at https://gg-drop.biz/agreement and accessible during registration (authorization) on the Website, contains all essential terms and constitutes a public offer by the Owner to enter into this Agreement with any legally capable person using the Website.
Acceptance of this Agreement is completed by consecutively performing the following actions:
- reviewing the terms of this Agreement;
- confirming acceptance by selecting the appropriate checkbox;
- authorizing on the Website through an existing Steam account or creating a new Steam account.
3. Subject of the Agreement
3.1. The Owner grants the User the following licenses:
3.1.1. A free, simple (non-exclusive) license to use the Website and its software for their intended purpose, as provided by the Website’s functionality, including access to Cases and the Personal Account.
3.1.2. A paid, simple (non-exclusive) license to use a Case for its intended purpose. The applicable fee for access to Cases and Inventory (skins) is displayed on the Website.
3.2. The license specified in Clause 3.1.1 of this Agreement is granted to the User for the period during which, and within the territory where, the Website and the Personal Account remain accessible.
3.3. The license specified in Clause 3.1.2 of this Agreement is granted to the User for the period from the moment payment for a specific Case is completed until the Inventory item is determined through that Case, provided the Case remains available within the applicable territory.
3.4. The User is prohibited from:
3.4.1. Circumventing technical limitations established on the Website or within any Case.
3.4.2. Studying the technology, decompiling, or disassembling the Website, any Case, or the Personal Account, except where expressly permitted by the laws of Estonia.
3.4.3. Creating copies of the Website, any Case, the Personal Account, or their design.
3.4.4. Modifying the Website, any Case, or the Personal Account in any way.
3.4.5. Performing actions intended to alter the functionality or operation of the Website, any Case, or the Personal Account.
3.4.6. Providing third parties with access to the Personal Account.
3.4.7. Performing any of the above actions in relation to any part of the Website, any Case, or the Personal Account.
4. Functions of the Website, the Case, and the Personal Account
4.1. A User can:
4.1.1. Review the characteristics of the available Inventory (selected through a specific Case) and the applicable license fee for using that Case.
4.1.2. Use the services for accessing Cases and receive the corresponding Inventory in accordance with this Agreement.
4.2. Through a Case, the User may obtain one of the Inventory items displayed on the corresponding Case page. The Inventory item is determined automatically through the Case mechanism.
4.3. Through the Personal Account, the User can:
4.3.1. Transfer Inventory to their Steam account.
4.3.2. Exchange Inventory for bonus points within one (1) hour after receiving it through a Case. These bonus points may be used as a discount toward the license fee for future Cases in the amount specified in the Inventory description within the Personal Account.
5. Acceptance of Inventory
5.1. Once the Inventory is obtained through a Case and appears in the Personal Account, the User may transfer it to their Steam account within one (1) hour or otherwise manage it through the Personal Account, as available on the Website.
5.2. The transfer of Inventory to a Steam account depends on the User meeting the Steam and Personal Account requirements specified on the Website and within the Personal Account.
5.3. To transfer Inventory to a Steam account, the User must, within one (1) hour of receiving the Inventory, click the “RECEIVE” button located next to the corresponding Inventory item in the Personal Account.
5.4. The User may also exchange Inventory that has been received but not yet transferred to a Steam account for the number of bonus points indicated in the Inventory description within the Personal Account. These bonus points may only be used as a discount toward the license fee for Cases, where one bonus point equals one US dollar solely for this purpose. The Parties agree that bonus points are not money and cannot be refunded or exchanged.
5.5. To exchange Inventory for bonus points, the User must, within one (1) hour of receiving the Inventory, use the corresponding option available next to the Inventory description in the Personal Account. If the User takes no action within this one-hour period, the unclaimed Inventory will be automatically exchanged for bonus points.
5.6. Once the exchange is completed, the corresponding number of bonus points will be credited to the User’s Personal Account.
6. Owner’s Remuneration
6.1. For the right to use a Case, the User shall pay a license fee in the amount specified on the Website and on the page of the corresponding Case.
6.2. The license fee referred to in Clause 6.1 of this Agreement shall be paid using funds previously transferred to the Owner through a payment service available on the Website. The available balance is displayed in the User’s Personal Account. Payment of the license fee shall be made in accordance with the payment instructions and procedures specified on the relevant page of the Website, taking into account the requirements of the selected payment service provider.
6.3. Payment of the license fee shall be deemed completed when the corresponding amount is deducted from the User’s balance. The User is notified of the payment through the updated balance displayed in the Personal Account.
6.4. Payment of the license fee under Clause 6.1 shall also be subject to the provisions of Clause 5.6 of this Agreement.
7. Data Processing
7.1. The User consents to the Owner processing information, including personal data provided while using the Website and its services, including the information contained in the User’s Steam account.
7.2. Processing of personal data includes the collection, recording, organization, storage, updating, modification, retrieval, use, transfer (including disclosure, provision, and access), cross-border transfer, anonymization, blocking, deletion, and destruction of personal data that are not classified as special categories requiring written consent under applicable law.
7.3. Personal data is processed for the purpose of fulfilling the Parties’ obligations under this Agreement, registering the User on the Website, providing access to the Website and Cases, transferring Inventory, and sending service-related and informational communications to the User’s email address.
7.4. The User may withdraw their consent to the processing of personal data at any time by sending written notice to the Owner at the address specified in Clause 1.1 of this Agreement by registered mail with confirmation of delivery. The User acknowledges that withdrawing such consent may result in termination of this Agreement. The Owner may continue processing personal data where permitted or required by applicable law.
7.5. Additional provisions relating to the processing of personal data may be set out in separate documents published on the Website. In the event of any inconsistency, the provisions of this section of the Agreement shall prevail.
7.6. The User agrees to receive marketing and promotional communications from the Owner, its affiliated companies, or authorized third parties acting on the Owner’s behalf, using the email address associated with the User’s Steam account. The User may withdraw this consent at any time by sending written notice to the Owner at the address specified in Clause 1.1 or by following the unsubscribe instructions included in the relevant email communications.
8. AML Policy (Anti-Money Laundering and Counter-Terrorist Financing)
8.1. The Owner operates in accordance with the laws of Estonia, including the Money Laundering and Terrorist Financing Prevention Act, as well as the international standards issued by the Financial Action Task Force (FATF). The purpose of this AML Policy is to prevent the Website and its services from being used for money laundering, terrorist financing, or any other unlawful activities.
8.2. The Owner implements internal customer identification (KYC – Know Your Customer) procedures and transaction monitoring measures to detect, prevent, and report suspicious activities.
8.3. To comply with KYC requirements, the User shall, upon the Owner’s request, provide:
8.3.1. A valid identity document (passport, ID card, or another legally accepted identification document).
8.3.2. Proof of residential address (such as a utility bill or bank statement issued within the previous three (3) months).
8.3.3. Where required, evidence of the lawful source of funds, including bank statements, payment records, proof of income, or other supporting documentation.
8.4. The Owner may carry out enhanced verification procedures if:
8.4.1. the User performs unusually large or frequent transactions;
8.4.2. the User is located in or connected with a high-risk jurisdiction;
8.4.3. the User’s transactions are inconsistent with their normal account activity;
8.4.4. there are reasonable grounds to believe the User is acting on behalf of another person or using the Website for money laundering or other illegal purposes.
8.5. The Owner reserves the right to temporarily restrict or suspend access to the Website, the Personal Account, or user funds if:
8.5.1. the User refuses to provide the documents required for verification;
8.5.2. the information provided is incomplete, inaccurate, or raises reasonable doubts;
8.5.3. the User’s transactions show signs of money laundering, terrorist financing, or other unlawful activity;
8.5.4. the Owner receives a request or order from a competent authority requiring the suspension of the User’s activities.
8.6. Where suspicious activity is identified, the Owner may:
8.6.1. suspend the User’s transactions until the circumstances have been clarified;
8.6.2. freeze the User’s balance or temporarily suspend the Personal Account;
8.6.3. report the relevant information to the competent authorities, including the Estonian Financial Intelligence Unit (FIU), without prior notice to the User;
8.6.4. refuse to continue providing services to the User.
8.7. The User acknowledges that compliance with this AML Policy is a legal requirement and agrees that the Owner may take all necessary measures to ensure compliance, even if such measures result in delays, temporary restrictions, or suspension of services.
8.8. The Owner may use automated transaction monitoring systems to identify potentially suspicious activity. These systems may analyze payment sources, transaction frequency and amounts, IP addresses, devices, payment methods, and other relevant indicators.
8.9. The Owner may periodically repeat identity verification procedures and request updated information to ensure ongoing compliance with applicable AML requirements.
8.10. The Owner shall not be liable for any direct or indirect losses resulting from actions taken in accordance with this AML Policy, including delays in processing transactions, temporary freezing of funds, or refusal to provide services.
8.11. By using the Website, the User confirms that they have read and accepted this AML Policy, undertake not to use the Website for any unlawful purpose, and confirm that all funds used in connection with the Website originate from lawful sources.
9. Limitation of Liability
9.1. The Owner shall not be liable for any losses incurred by the User as a result of unlawful actions of third parties, including unauthorized access to the Personal Account. The Owner shall not be liable for losses arising from the disclosure of login credentials by the User to third parties where such disclosure did not occur through the Owner’s fault.
9.2. The Owner is not the owner of the Inventory items and does not determine the rules governing their use or functionality.
9.3. The use of Inventory items is governed by the Steam Subscriber Agreement available at https://store.steampowered.com/subscriber_agreement/english/. The Owner does not provide software required for the use of Inventory items, and the User is solely responsible for obtaining and installing any necessary software.
9.4. The Website and its software, including the Personal Account and Cases, are provided on an “as is” and “as available” basis. The User assumes all risks associated with using the Website. The Owner, communication service providers through whose networks access to the Website is provided, affiliated companies, suppliers, and agents make no warranties regarding the availability or operation of the Website.
9.5. The Owner does not guarantee that the Website, Cases, or the Personal Account will meet the User’s individual requirements or that access will always be uninterrupted, secure, timely, or error-free.
9.6. Software or hardware failures affecting either the Owner or the User that prevent access to the Website, Cases, or the Personal Account shall be considered force majeure events and release the Owner from liability for any resulting failure to perform its obligations under this Agreement.
9.7. The Owner may assign its rights and obligations arising under this Agreement to any third party. The User hereby consents to such assignment. Any transfer of rights or obligations shall be announced by publishing the relevant information on the Website.
9.8. The maximum amount of damages recoverable from the Owner shall in all circumstances be limited to the value of the User’s first transaction.
9.9. If the User violates this Agreement, the Owner may unilaterally terminate this Agreement and suspend or permanently revoke access to the Personal Account unless otherwise provided herein. Where such violation causes damage to third parties, the User shall bear full responsibility for those consequences.
10. Dispute Resolution
10.1. Any disputes, disagreements, or claims arising out of or in connection with this Agreement, including its performance, termination, or validity, shall first be resolved through negotiations between the Parties.
10.2. A Party wishing to raise a dispute shall notify the other Party in writing, clearly describing the nature of the dispute or claim in accordance with Clause 9.1 of this Agreement.
10.3. If the responding Party does not reply within thirty (30) business days of receiving the notice, or if the Parties fail to reach an agreement, the dispute shall be resolved by the competent court at the Owner’s registered place of business.
11. Final Provisions
11.1. The Parties agree that electronic signatures and other electronic means of authentication may be used when entering into, performing, amending, or terminating this Agreement, as well as for any related correspondence.
11.2. The Parties acknowledge that all notices, communications, agreements, documents, and other correspondence sent using the authorized email addresses or the Personal Account shall be considered valid and legally binding unless proven otherwise.
11.3. The authorized email addresses of the Parties are:
11.3.1. Owner: support@ggdrop.com
11.3.2. User: the email address associated with the User’s Steam account.
11.4. Each Party is responsible for maintaining the confidentiality of the information required to access its authorized email address and the Personal Account and shall take reasonable measures to prevent unauthorized access or disclosure.
11.5. Until a Party notifies the other Party of a security breach or loss of confidentiality, all actions performed and documents sent using the authorized email address shall be deemed to have been performed by the respective Party, even if they were carried out by an unauthorized person.
11.6. Until the Owner receives notice from the User regarding unauthorized access to the Personal Account, all actions performed through the Personal Account shall be deemed to have been performed by the User, who shall bear full responsibility for such actions.
11.7. The Administration may request identity verification to confirm the User’s identity and ownership of the payment method used for a particular deposit.
11.8. Inventory withdrawals are available only to the Steam account used to obtain the relevant items through the Website.
11.9. Refunds are not available for funds that have already been fully or partially used on the Website, except where otherwise provided by this Agreement or applicable law.
12. Amendment of the Agreement
12.1. The Owner may amend this Agreement at any time by publishing an updated version at:
12.2. Continued use of the Website following publication of the updated Agreement constitutes the User’s acceptance of the revised terms. If the User does not agree with the updated Agreement, they must immediately stop using the Website.
13. Refund Policy for Website Access and Case Opening Services
PLEASE READ THIS REFUND POLICY CAREFULLY BEFORE PURCHASING WEBSITE ACCESS OR CASE OPENING SERVICES ON GGDROP.COM.
13.1. This Refund Policy forms an integral part of the User Agreement and governs refunds relating to Website access, Case Opening services, and the provision of virtual Inventory items (“Services”).
13.2. When Can a Refund Be Requested?
The Services provided through the Website are digital services rather than physical goods. As a result, they are generally not subject to statutory return rights that apply to physical products.
By purchasing Website access or Case Opening services, the User acknowledges that they have been informed of the applicable refund conditions and accepts this Refund Policy.
Refund requests may be considered only where the purchased Services were not delivered correctly.
13.3. Item Not Received
Payment processing usually takes only a few seconds but may require up to three (3) days depending on the selected payment method. The User can monitor the payment status through the Personal Account.
If an Inventory item is subject to a Steam Trade Hold, the User will receive a virtual version of the item immediately. The actual transfer to the Steam inventory becomes available only after the applicable Trade Hold period expires.
If the purchased Service cannot be delivered for any other verified reason, the User should contact Customer Support. Where non-delivery is confirmed, the Owner may issue a refund.
13.4. Fraudulent Transactions
If Website Services were purchased without the User’s authorization using stolen or unauthorized payment details, the User should immediately contact Customer Support. The Owner will investigate the matter and, where possible, issue a refund if the funds remain available within the payment system.
13.5. Refund Processing
Refunds are normally issued to the original payment method used for the purchase. Depending on the payment provider, processing may take up to forty-five (45) days.
If the original payment method does not support refunds, the approved refund amount may instead be credited to the User’s Website balance for future use.
13.6. Contact Information
For refund requests or assistance relating to Website Services, Users may contact Customer Support at:
support@ggdrop.com
The Owner will make reasonable efforts to investigate and resolve all legitimate requests as promptly as possible.